IT Support - Progamme

KEY DUTIES AND RESPONSIBILITIES 

• To keep stock of production consumable records e.g. production recording books. This includes issuing new books when required.  


• Provide first-line technical support to users.


• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT equipment.


• Assist with software installations, upgrades, and updates.


• Log and resolve IT helpdesk tickets within agreed timelines.


• Set up new user accounts, email profiles, and workstations.


• Support Microsoft Office 365 applications and basic Windows administration.


• Assist with network connectivity and printer-related issues.


• Maintain accurate IT asset registers and equipment inventory.


• Assist with IT procurement, stock control, and equipment distribution.


• Document IT support activities and maintain accurat...