IT Support Officer

Job Purpose
The IT Support Officer is responsible for providingfirst-level technical support to end-users, maintaining IT infrastructure andsystems, assisting with IT projects, and ensuring the smooth operation of theorganisation's IT environment. The role involves troubleshooting hardware,software, network, and user access issues while supporting the implementationand continuous improvement of IT processes and security controls.
Key Responsibilities
End-User Support
Provide Level 1 technical support for hardware, software, network, and system-related issues.
Respond to and resolve user queries via phone, email, chat, and in-person support.
Troubleshoot and resolve desktop, laptop, printer, mobile device, and application issues.
Escalate complex incidents to appropriate internal or external support teams and track issues through to resolution.
Liaise with vendors and service providers to ensure timely resolution of technical issues.
IT Infrastructure and Oper...