Vacancy Description
1. Team Leadership
- Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents).
- Allocate and prioritize incoming support tickets.
- Provide coaching, mentoring, and performance feedback to helpdesk agents.
- Manage scheduling, ensuring coverage for different shifts if needed.
- Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements).
- Handle complex or escalated technical issues that junior staff can't solve.
- Maintain high standards for troubleshooting and documentation.
- Ensure excellent service to internal or external users.
- Follow up with users on unresolved issues or complaints.
- Communicate downtime, incidents, and updates clearly to affected users.
- Track ticket volumes...
Ready to Apply?
अभी आवेदन करें
Submit your application for IT Support Helpdesk at SIMPLIFIED TECHNOLOGY PTE. LTD.
Apply for this Position