Vacancy Description
Company is seeking a dedicated Tier-2 IT Support Engineer to support the Singapore office and APAC users. The role focuses on providing timely, professional IT support in line with company policies and SLAs, including hardware support, onboarding/offboarding, ITSM ticket handling, and workplace IT maintenance.
Core Responsibilities- IT Support & Hardware Maintenance
- Troubleshoot and repair hardware issues (laptops, docks, monitors, peripherals, cables)
- Maintain and support end-user workstations
- Manage setup and maintenance of docking stations, screens, and accessories
- ITSM & Ticket Management
- Ensure SLA compliance and timely resolution of tickets
- Maintain daily service reporting (ticket volume, SLA performance, user feedback)
- Onboarding & Offboarding
- Prepare and configure laptops for new hires
- Perform user account setup and access provisioning
- Manage emplo...
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