IT Support Engineer

As an IT Support Engineer, you will provide end-user support and ensure smooth operation of IT systems. You will handle troubleshooting, client platform management, and assist with technology implementation and upgrades.

• Perform end user support and client management.
• Troubleshoot and resolve client platform issues promptly.
• Investigate incidents, provide temporary and/or permanent resolutions, and update relevant parties.
• Process service requests related to client platforms.
• Monitor service levels, document configurations, and prepare regular reports.
• Participate in client platform implementation or upgrade projects.
• Coordinate with vendors for hardware replacement.
• Manage IT asset records and updates.
• Handle user account management (creation, password resets, deletion).
• Perform local server administration to support software distribution and p...