It Support Engineer

Description
Seeking a hands-on Tier 2 IT Support Specialist to support pharmacy expansion initiatives. This role will work closely with engineering teams to ensure smooth deployment, operation, and support of systems.
Provide Tier 2 support for desktop, hardware, and end-user technical issues
Deploy, configure, and troubleshoot PCs, peripherals, and software systems
Manage user access and permissions within Active Directory and M365 environments
Support onsite IT needs including device setup, connectivity, and light infrastructure tasks
Resolve and document support tickets while identifying recurring issues and trends
Assist engineers with pharmacy site standups, system rollouts, and upgrades
Create documentation and contribute to process improvements
Partner with internal teams to optimize user experience and reduce ticket volume
Nice-to-Have Skills
Experience with Microsoft Entra ID (Azure AD)
Exposure to AWS or cloud environments
Basic SQL skil...