Vacancy Description
Job Code: JPC - 6195
Job Title: IT Support Engineer - UAE National
Reports to: IT System Administrator / Head of IT
Location: Abu Dhabi, UAE
Job Purpose
Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.
Key Responsibilities
- Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
- Set up and manage user accounts, email, and access permissions in accordance with IT policies.
- Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
- Support video conferencing systems, meeting room AV equipment, and collaboration tools.
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