It support engineer (2nd line)

Location: Durbanville, Cape Town

Hours: Monday–Friday, 9:00 am–5:30 pm (UK working hours) + rotational weekend standby

The Opportunity

Our client is a rapidly growing technology services provider delivering IT, communications, and cybersecurity solutions to small and medium‑sized businesses across the UK.

The Role

You will act as a key point of contact for customers requiring technical assistance, providing remote support and occasionally attending client sites when required. This is a fast‑paced, customer‑facing role where you will be responsible for diagnosing issues, resolving tickets, and escalating more complex problems where necessary.

Key Responsibilities Provide technical support via phone, email, and remote support tools Diagnose and resolve IT issues, escalating where appropriate Monitor and troubleshoot issues across: Networks, Telecoms systems, End‑user devices (desktops/laptops), Applications and ICT systems Support and administer Micr...