It support engineer (1st line helpdesk)

IT Support Engineer – 1st Line & 2nd Line

My client is a large financial organisation who is looking for an experienced 1st Line Support Engineer to administer a busy IT Service Desk with internal customers and IT work streams.

You must have previous experience as a 1st Line Support Engineer and will have knowledge of most of the following:

Windows 7/8 operating systems Good working knowledge of MS Office 2003 and 2013 products Very strong customer facing and communication skills Excellent organisational skills Ability to work under pressure Clear and positive telephone manner Being a good “all‑rounder” in terms of supporting all areas of IT Good team working skills Excellent communication skills (both orally and written) across all levels including both technical and non-technical staff and customers Self‑motivated with ability to work independently Accuracy and attention to detail Must have ability to multi‑task, taking calls, assigning jobs to technical staff and p...