It support engineer (1st / 2nd line support)

IT Support Engineer (1st / 2nd Line Support)

Location: North West

Industry: IT

Salary: £19000 - £23000 per annum + Benefits

Posted: 02/03/2017

Description

IT Support Analyst. 1st Line Support, Service Desk, Help Desk, Call Logging, MS Windows, AD, Warrington. The company – A global organisation that work out of high tech, trendy offices on Birchwood Business Park. A well-known worldwide name who can offer exceptional career progression for the right candidate. The role – A 1st Line Support Analyst to help support all areas of the business.

Responsibilities Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other IT members or external support providers. Two way communication with users on service desk calls. Ensure systems and processes are in place to manage calls with appropriate escalation processes. Procurement, installation and maintenance of IT equip...