IT Support Engineer (1st / 2nd Line Support)

IT Support Engineer (1st / 2nd Line Support)

Location: North West

Industry: IT

Salary: £19000 - £23000 per annum + Benefits

Posted: 02/03/2017

Description

IT Support Analyst. 1st Line Support, Service Desk, Help Desk, Call Logging, MS Windows, AD, Warrington. The company – A global organisation that work out of high tech, trendy offices on Birchwood Business Park. A well-known worldwide name who can offer exceptional career progression for the right candidate. The role – A 1st Line Support Analyst to help support all areas of the business.

Responsibilities

• Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other IT members or external support providers. Two way communication with users on service desk calls.
• Ensure systems and processes are in place to manage calls with appropriate escalation processes.
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