Vacancy Description
MISSION
As the frontline point of contact for all IFS employees, the IT-Support team is a critical team that contributes to the daily IT assistance to the IFS community at large. It is also a pivotal team gathering and coordinating the IT requests and incidents.
The IT-Support Coordinator is responsible for coordinating a team of 4 IT-Support onsite support agents (including himself). The IT-Support coordinator is a “hands-on person” and is able to step in and help his teammates as and when needed.
The help-desk service hours are from 7:30am to 6:00pm, Monday to Friday, hence ability to work in shifts is expected.
RESPONSIBILITIES
The IT-Support coordinator coo...
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