IT Support Associate

The ideal candidate will be responsible for providing technical support and assistance to end users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues in a timely manner. This position offers an excellent opportunity to develop technical expertise and gain hands‑on experience in IT support, troubleshooting, and system maintenance.

Responsibilities

• Provide timely technical assistance to end users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain operating systems, software applications, and productivity tools.
• Assist users with account setup, access permissions, and password management.
• Set up and maintain desktops, laptops, printers, and other peripherals.
• Coordinate hardware repairs or replacements with vendors as needed.
• Support users with internet, VPN, and remote a...