IT Support Assistant

About the Role

We are seeking a proactive and approachable IT Support Assistant to join our team. This role involves providing day‑to‑day IT support across the organisation, ensuring staff have the tools, technology, and assistance they need to perform their roles effectively. The ideal candidate is quick‑thinking, an excellent communicator, and has a solid foundation in IT systems and office technology.

Key Responsibilities

• Respond promptly to IT queries from staff, providing clear and concise guidance and support.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Perform password resets, account management, and other routine IT tasks.
• Set up and configure new laptops, desktops, and other technology for new staff members.
• Assist and collaborate with colleagues across different teams and departments, including supporting Kinetic Software systems.
• Document issues, solutio...