IT Support Analyst

IT Support Analyst

We are seeking an IT Support Analyst to join our dynamic team of high-achieving professionals dedicated to delivering exceptional service in Toronto.

Responsibilities

• Triaging and/or escalating tickets to the Infrastructure/System Administrator support team where more advanced technical skillsets or access permissions are required.
• Taking ownership of user problems, following up the status of problems on behalf of the user, and communicating progress in a timely manner.
• Maintaining a high degree of customer service for all support queries and adhering to all service management principles, while also providing white‑glove specialized service to Senior Executives when required.
• Providing basic in‑house training in desktop applications used within the organization (Office 365, Adobe, etc.).
• Publishing support documentation to assist staff with requests for information and providing staff training if...