IT Support Analyst

Artifex Interior Systems is pleased to confirm the below opportunity within our business:

IT Service Desk Analyst

Please note this position will require occasional to semi-frequent travel to our facility in Elmdon, Birmingham.

Main purpose of the job

A Service Desk Analyst is the first point of contact for all users within our organisation who require Technical Support, working within defined processes to support timely resolution of user issues.

This a critical role in that it is the “face of IT” to everyone from the company CEO to the Operatives on the Production Lines. It is crucial that everyone receives the same level of service and attention.

Main missions and results

Incident and Request Management

• Logging and tracking user issues ...