IT Support Analyst

Position

Technical Support Executive (Procurement)

About JiB

eJiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined work flows and reducing the usage of email and paper

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Job Responsibiliti

• esUnderstand the application and software related issues, also determine the possible root cause of procurement modu
• leWork on defined SLAs to ensure that our client receives the best of the services related to procurement modu
• leEnsure complete compliance of ticketing tools and report metrics daily. Interact and follow-up with the development team for root cause and analysis of issues reported related to procurement modu
• leUn...