Vacancy Description
IT Support Analyst – Brilliant company to work for!
Location: North West
Industry: IT
Salary: £19000 per annum + Benefits
Posted: 14/02/2017
Description
IT Support Analyst. 1st Line Support, Service Desk, Help Desk, Call Logging, MS Windows, AD, Warrington.
The company – A global organisation that works out of high tech, trendy offices on Birchwood Business Park. A well‑known worldwide name who can offer exceptional career progression for the right candidate.
The role – A 1st Line Support Analyst to help support all areas of the business.
Responsibilities
- Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other I.T. members or external support providers. Two‑way communication with users on service desk calls.
- Ensure systems and processes are in place to manage calls with appropriate escalation ...
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