IT SPECIALIST (CUSTOMER SUPPORT)(T32)

Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT)(T32), Position Description Number D2526P02 and is part of the AL DCSIM JFHQ, National Guard. ORGANIZATION: AL DCSIM JFHQ, MONTGOMERY, AL SELECTING OFFICIAL: MR. S. PATRICK Responsibilities 1. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty. Provides Tier II support for end-user hardware failures. Responds to a variety of failures to devise recovery plans for system failures. Re-images customer workstations as needed and resolves complex problems. This includes developing and/or using programs and techniques to isolate causes of problems and user errors. Detects damaged or lost files, optimizes disk management, measures system pe...