IT Service Operations Analyst

What you’ll do & how you’ll make your mark

As part of the Global Command Center, you will play a key role in the performance and stability of our product infrastructure and platforms across all data center and business locations. This team is committed to delivering the highest system uptime and operations transparency. You will be performing critical duties and have essential functions within our incident, event, change, and problem management processes and you must be able to demonstrate that you can stay composed, focused, and effective under pressure.

Roles & Responsibilities

• Monitoring server infrastructure, bandwidth utilization and website up‑time through various monitoring applications and action alerts appropriately following the agreed OLA.
• Manage & drive restoration efforts for all IT incidents by guiding technical teams to execute timely resolutions. Use necessary escalation channels whenever appropriate to achieve resolution of ...