IT Service Manager (remoto)

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Service Manager ? We have an exciting opportunity to lead and empower a multicultural team!

Language : English and Spanish

Location: FULL REMOTE (Spain)

⌚ Timetable : flexible.

Key responsabilities:

Incident Management:

• Act as the single point of contact for major incidents, coordinating all stakeholders .

• Log, classify, prioritize, and assign all incoming incidents in the ITSM platform.

• Monitor incident queues and enforce SLA compliance .

• Produce timely Major Incident communications and post-incident reports.

• Drive end-to-end incident lifecycle management from detection to closure.

• Track and report on incident metrics: volume, MTTR, SLA breach rate, reopen rate, and recurring inc...