IT Service Manager - OpsRes, Risk & Controls

Description

Role Context

This role reports into the Head of OT, IoT and Edge supporting the Real Estate Services (RES) business which is focused on Workspace XP & Operations, Construction Management, Portfolio Management, ESG and Workplace Safety which includes the Operational Technology space. Markets are comprised of a mix of Head office buildings including the Group Headquarters, Data Centers, Sensitive, Commercial and Retail premises and local and regional contingency/recovery sites.

Role Purpose

An xp'd and strategic Service Manager to lead a joint operations function supporting both Operational Technology (OT) and Enterprise IT services within a complex global banking environment. The role is accountable for ensuring resilient, secure, and well-governed technology operations aligned to regulatory expectations, operational resilience objectives, and enterprise risk management standards.

This position will lead service governance, operational...