Vacancy Description
We are seeking a motivated and customer-focused ITSM Solutions Specialist to join our growing team. This position is ideal for an IT professional interested in developing expertise in IT Service Management (ITSM), automation, and enterprise technology consulting using ManageEngine ServiceDesk Plus and related ManageEngine solutions.
This role offers strong opportunities for professional growth, hands-on experience with enterprise customers, and mentorship in advanced ITSM implementations and automation technologies.
Responsibilities
Assist in the implementation, configuration, customization, and support of ManageEngine ServiceDesk Plus environments.
Support ITSM process improvement initiatives aligned with operational best practices.
Assist in configuring workflows, templates, SLAs, approval processes, business rules, and automation features.
Collaborate with senior team members on Service Catalog and ...
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