IT Service Management Lead

Overview

St1 is an energy transition company operating in Finland, Sweden, Norway, and the UK, managing a diverse portfolio including oil, biogas, SAF, HVO, and solar energy. The company has 1150 retail stations and over 1000 employees. The current IT management involves fragmented tools and processes. The IT Service Management Lead will oversee the strategy, design, and rollout of a unified ITSM platform across the Nordic region, focusing on cultural and operational change rather than just technology.

Responsibilities

• Design ITSM processes.
• Manage platform deployment.
• Ensure process compliance.
• Foster cultural change.
• Own CMDB governance.
• Promote automation and AI.

Qualifications

• Extensive ITSM experience.
• Change management skills.
• Familiarity with platforms such as Jira Service Management.
• Excellent stakeholder management skills.
• Fluency in ...