Vacancy Description
Job Title: IT Service Desk Team Leader/Manager
Location: Fareham (4 days onsite)
Contract Length: 6 Months with potential extension
Pay Rate: £40,000 per annum equivalent
About the Role
We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite), this role perfectly balances hands-on technical escalation with hands-off people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance.
Key Responsibilities
Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development.
Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within tar...
Location: Fareham (4 days onsite)
Contract Length: 6 Months with potential extension
Pay Rate: £40,000 per annum equivalent
About the Role
We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite), this role perfectly balances hands-on technical escalation with hands-off people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance.
Key Responsibilities
Team Supervision: Lead, mentor, and motivate a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and guiding professional development.
Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within tar...
Ready to Apply?
अभी आवेदन करें
Submit your application for IT Service Desk Team Leader at Randstad Technologies Recruitment
Apply for this Position