IT Service Desk

Are you an IT Service Desk in Madrid seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Provide troubleshooting and support related to internal systems and infrastructure
• Handle incidents and service requests via email, calls and live chat
• Resolve inbound and outbound contacts to close tickets efficiently
• Execute predefined runbooks and standard procedures
• Support password resets, application issues and connectivity problems (VPN/network)
• Manage user access and identity provisioning (Active Directory, mailboxes, etc.)
• Handle hardware, desktop software and telecommunications issues
• Escalate incidents and ensure compliance with SLAs and processes