It service desk lead — hybrid/remote, customer experience

Ascent People Ltd in the UK is seeking an IT focussed Customer Service Lead to mentor a small offshore team in India and work in a hybrid role with visits to the Warrington office. Responsibilities include managing an EMEA internal IT service, growing the service desk team, leading escalation meetings, coordinating vendors, and reporting to management. The role emphasizes customer service excellence over deep technical work and offers a chance to shape IT service delivery across geographies.
#J-18808-Ljbffr