Vacancy Description
Role Overview
We are a team looking for a motivated and sympathetic personality to be the first point of contact for IT issues. You will work in a hybrid environment, supporting customers with IT inquiries and analyzing and eliminating disturbances and problems.
What You Will Do
Acceptance and processing of cases, incidents and service requests in 1st-level support, competent support of customers with IT inquiries, initial analysis and elimination of disturbances and problems.
Why It Might Be a Fit
We are looking for an engaged, motivated and positive personality with a developed service mindset, a solution-oriented way of thinking and a structured way of working.
Requirements
- Completed apprenticeship as IT specialist EFZ platform development (formerly system technology) or a comparable training
- Ideal first professional experience in the service desk, IT support or a similar environment
- Good knowledge...
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