IT Service Desk Engineer

IT Support Engineer (1st & 2nd Line) Were looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients. This is a varied, hands-on role offering exposure to modern cloud technologies, networking, and end-user environments. Key Responsibilities Manage and resolve IT support tickets efficiently, ensuring timely and effective solutions Provide 1st & 2nd line support across hardware, software, networking, and security issues Configure, manage, and troubleshoot Microsoft Azure environments Administer and support Google Workspace , including user management and issue resolution Diagnose and resolve Windows OS-related issues across client systems Maintain clear and professional client communication , providing updates and guidance Create and maintain technical documentation of systems, environments, and resolutions Deliver remote support with occasional on-site visits to support field engineers Technical Skills Required Strong knowle...