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IT Service Desk Engineer

Bupa Dental Care

Bristol, England, United Kingdom Full time July 11, 2026
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Vacancy Description

IT Service Desk Engineer

Full time, Permanent


Based in North Bristol/Hybrid working - 1-2 days a week in the office, 1 week in every 6 on-call


The Role


As an IT Service Desk Engineer, you will provide comprehensive technical support to customers, resolving hardware and software issues logged via our in-house ticketing system, ServiceNow.


Responsibilities

  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow.

  • Become familiar with helpdesk policies and services.

  • Become familiar with every team within the IT department and collaborate well to solve more complex problems.

  • Be willing to work on other duties as assigned by the IT Service Manager and IT Service Desk Team Lead.

  • To provide technical support via remote access, answering support queries and tickets onsite or v...

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    Vacancy Details

    Location Bristol, England
    Country United Kingdom
    Type Full time
    Category Computer Occupations
    Posted July 11, 2026

    About Bupa Dental Care

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    Bupa Dental Care

    Bristol, United Kingdom

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