IT Service Desk

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified IT Company that implements high-quality projects across leading Financial Institutions, Telecommunication Companies, and Private sector organizations. With an upward evolution since the 2000s, we constantly offer integrated, end-to-end solutions through a client-driven approach.

On behalf of our major client in the Banking Sector we are currently looking for Functional Support Specialists to join the IT Service Desk team as external partners. The successful candidates will act as the first point of contact for IT-related requests, ensuring high-quality service for internal employees.

Key Responsibilities

• First Point of Contact (L1): Serve as the primary contact for internal bank employees via phone communication and the official IT ticketing system (e.g., SMAX).
• Incident Managemen...