IT Service Desk Apprentice

Ref 85869 Programme England DXD | IT | Azure Cloud Support Specialist Level 3 – Location: The Armstrong Building, 10 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF – Salary £25,000 per annum – Closing date 29/06/2026

Responsibilities

• Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
• Act as the 1st point of contact in delivering the best possible support to our customers and internal user base
• Log, update and manage all calls via the IT call logging system
• Incident categorisation, prioritisation and escalation of Service Desk incidents and requests
• Take ownership of problems and be proactive when dealing with all issues
• Provide basic maintenance and break‑fix solutions of internal systems within SLA’s
• Allocate technical calls to the relevant resolver group, i...