IT Service Desk Analyst (Software Support)

We're seeking: The person customers are relieved to speak to when something's gone wrong.

1. Do you enjoy troubleshooting, solving IT/Software issues?


2. Can you listen carefully to customer incoming phone calls, and explain your technical fix in a simply way?


3. Do you want to work closely with the software developers & commercial teams to keep customers informed?


4. And can you triage, and manage JIRA tickets efficiently? 
   

   We're looking for a confident, customer-focused Service Desk Analyst to join a growing technology company in Liverpool, providing first-line support to customers using their asset management software platform.

   
   

   If you're calm under pressure, genuinely enjoy solving people's problems, and can explain a technical fix without making someone feel silly f...