IT Service Desk Analyst (ITIL)

My client is a large financial organisation who is looking for an experienced Service Desk Analyst to administer a busy IT Service Desk with internal customers and IT work streams.

You must have previous experience as a Service Desk Analyst and will have knowledge of most of the following;

• 2 years’ experience of working within an ITIL Servicedesk
• Windows 7/8 operating systems
• Good working knowledge of MS Office 2003 and 2013 products
• Very strong customer facing and communication skills
• Excellent organisational skills
• Ability to work under pressure
• Clear and positive telephone manner
• Being a good “all‑rounder” in terms of supporting all areas of IT
• Good team working skills
• Excellent communication skills (both orally and written) across all levels including both technical and non‑technical staff and customers
• Self‑motivated with ability to work independently