IT Service Desk Agent

Nordic Global

Philippines, Philippines, Philippines Full-time June 12, 2026

Vacancy Description

Make a difference. Be happy. Grow your career.

IT Service Desk Agent I

The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.

Key Responsibilities

Providing a high level of professionalism and customer service

Serving as first point of contact for end users seeking IT assistance

Supporting various technology and software such as Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, Citrix, and Mobile Device Management

Responding to end users with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs

Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertine...

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Location Philippines, Philippines

Country Philippines

Type Full-time

Category Computer Occupations

Posted June 12, 2026

IT Service Desk Agent

Vacancy Description

Ready to Apply?

Vacancy Details

About Nordic Global

Nordic Global

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