IT Service Delivery Senior Manager

Job Expectations:

• Position Type: Experienced - Senior Manager/Head
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Hybrid (3-4 days onsite per week) - BGC, Taguig
• Work Schedule: Weekdays; Mid Shift
• Industry: Global Accounting Firm

About the Job:

We are looking for a Service Delivery Senior Manager to join our client's Managed Services team and lead the end-to-end delivery of critical IT services. In this role, you will oversee service stability and availability, manage high-performing and diverse teams, and drive automation and continuous improvement initiatives. You will act as a strategic leader, working closely with clients and internal stakeholders to ensure high-quality service delivery, operational excellence, and strong client satisfaction.

Key Responsibilities:

• Oversee end-to-end delivery of managed IT services, ensu...