Vacancy Description
Service Delivery Manager
Location: Stonehouse (office‑based with regional travel)
Salary: £45,000 - £55,000 DOE
I'm working with a managed service provider that's looking for a Service Delivery Manager to take ownership of their technical support function. This is an office‑based role in Stonehouse with regular travel to nearby customer sites. You'll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work.
What you'll be doing
- Managing the day‑to‑day performance of the service desk and technical support team
- Ensuring service requests and tickets are resolved within SLA
- Coaching, mentoring and developing engineers across all levels
- Running regular customer service reviews and building strong relationships
- Handling escalations and resolving issues quick...
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