IT Service Delivery Manager

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

• Degree in Information Technology, Information Systems or Computer Science


• At least 8 years of relevant hands‑on experience in service delivery, leadership experience and project management


• Must have experience in IT System Operations & Maintenance (O&M)


• Must have hands‑on knowledge and application of ITIL framework


• Proven team leadership and stakeholder management skills


• Experience in managing SLAs, vendors, and service performance


• Strong problem‑solving, proactive, self‑driven mindset with strong ownership and accountability


• Excellent organizational skills with a customer‑focused and continuous improvement approach