IT Service Delivery Manager

Service Delivery Manager
Location: Hybrid at Newcastle (3 days/week)
Employment Type Full-Time
Role Overview
We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders.
The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production.
Key Responsibilities Service Operations & Incident Management
Own and drive incident and problem management activities across the Service Group.
Monitor service performance, app...