Vacancy Description
Overview
At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We’re a leading professional services firm, and we’re looking for a Service Delivery Manager to lead the delivery and continuous improvement of IT services across our growing business.
Application Deadline: 14 September 2025
Department: IT Support
Location: City, London
Compensation: £74,000 / year
What you’ll be doing
- Lead and develop a geographically distributed IT support team.
- Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking.
- Oversee incident, problem, and change management, ensuring swift resolutions.
- Act as ITIL lead, embedding best practice across the function.
- Monitor SLAs, KPIs, and service data, using insights to recommend improvements.
- Champion a user-focused service culture and support s...
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