It Service Delivery Lead (L1/L2) | Global Retail It

Sanoma Learning in Madrid is seeking a seasoned IT service manager to ensure delivery, quality, and continuous improvement of IT services across the organization. You will oversee daily service management processes, coordinate with technical teams, manage performance, and be the primary contact for stakeholders regarding service delivery.

The role requires ITIL foundation, experience with ITSM platforms, and strong communication skills to balance business priorities with operational needs.