Vacancy Description
Key Focus Areas
- IT Service Delivery
- Project Management
- Vendor Management
- Stakeholder Management
- SLA
- Manage daily IT shared services operations to ensure service delivery targets, SLAs, and customer satisfaction KPIs are achieved.
- Oversee service desk activities including incident management, service requests, system changes, and enhancements.
- Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.
- Monitor system performance, service availability, and operational risks to ensure infrastructure stability.
- Support hardware and software asset lifecycle management, including maintenance planning and upgrades.
- Assist in managing IT operational expenses, resource utilization, and service-related costs.
- Identify and implement process improvements to enhance operational eff...
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