IT Senior Specialist – Technology Support

1. End‑User Technology Support
+ Provide advanced Level 2/3 support for desktops, laptops, mobile devices, printers, and peripherals.
+ Troubleshoot and resolve issues related to Windows, Microsoft 365, network connectivity, and standard corporate applications.
+ Handle incidents and service requests in line with defined SLAs and IT service management (ITSM) processes.
+ Coordinate with regional/global IT teams and vendors for escalations and complex issue resolution.



2. Application and System Support
+ Support core business applications used by Aon Indonesia and supporting functions.
+ Assist with application deployments, upgrades, testing, and user acceptance.
+ Monitor system performance and proactively identify issues or improvement opportunities.



3. Workflow Automation and Low‑Code Solutions (Power Platform)
+ Work with business stakeholders to understand requirements and pain points in existing processes.
+ Design...