IT Professional (Level 2)

Join the SOLID Team: Were Hiring IT Professional (Level 2) Are you the kind of IT professional who doesnt just fix problems - you own them, solve them properly, and leave things better than you found them? Do you thrive in an environment where people, performance, and purpose matter just as much as technical skill? At Solid Systems, were not just another Managed IT Services company. We exist to strengthen human connections through technology - and were looking for a Level 2 IT Professional who lives that mindset every day. What you will do: You will be trusted to take ownership of client environments not just reactively support them. Provide Level 2 remote and onsite support for client technical issues, ensuring environments align with best practices Handle escalations from junior IT professionals and act as a subject matter expert (e.g., Mac support, Microsoft environments) Conduct recurring client visits, focusing on site improvement plans and break-fix requests Collaborate on proj...