IT Operations & Service Delivery Manager

What You Will Do and Learn
As the IT Operations & Service Delivery Manager, you will be responsible for leading and managing Service Desk operations, End User Services, Asset Management, Infrastructure Operations coordination, vendor relationships, and enterprise service delivery. You will play a critical role in ensuring a consistent, scalable, and high-quality technology experience for employees globally.
This role requires a strong operational leader who can manage day-to-day support activities while driving process improvement, automation, service excellence, and vendor accountability. The position will also serve as the operational owner of Jira Service Management and support key initiatives related to employee lifecycle management, asset lifecycle management, and IT service modernization.
The role supports a global workforce and requires regular overlap with US Central Time business hours, with availability until at least 1:00 PM CT.
Ideal candidates will be able ...