IT Operations Analyst

Exp - 6 -10 yts

Required qualification:

• Prior hands-on exposure to Aveva PI is required, even if at a junior or basic administrator/support level
• Ability to perform basic PI support tasks directly, not just ticket coordination or administrative routing
• General IT/OT support knowledge sufficient to provide basic support for Acronis and Adept;
  deep expertise in thosesystems is not required
• Experience working in a ticket-driven support environment, including ownership of follow-up, coordination, and issue closure
• Ability to assess routine technical issues, perform initial troubleshooting, and determine when escalation is appropriate
• Strong organizational skills and the ability to manage multiple support items while maintaining follow-through and accountability
• Clear communication skills and the ability to work eff...