Vacancy Description
Responsibility
- To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
- To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
- To be the Site Coordinator at the Institute, as a Single Point of Contact (SPOC) and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
- SLA Performance – Ensure no SLA Failure
- IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
- Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
- Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
- Compliments and Complaints – Work closely with the Institute to e...
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