IT Network Operations Lead

About the role:

We are seeking a highly skilled and experienced Network Operations Lead to join our team. This role will report into the Service Delivery Manager - Network Operations. The Network Operations Lead Engineer will be an integral part of Americas Infrastructure Group and work closely with all IT Pillars teams by providing expertise, troubleshooting and operational support for Americas Zone Network Infrastructure. The ideal candidate will be motivated and a detail‑oriented professional who will be part of the core team that provides end‑to‑end support for SDWAN, SPLUNK, Zscaler, Network Firewalls (Fortinet, Palo Alto), Cloud Connectivity, Cisco Wireless and Cisco Meraki based solutions.

Key Responsibilities:

• In depth / hands‑on knowledge of servers, firewalls, switches, wired, and wireless network protocols.
• Troubleshoot issues in the operational infrastructure and applications, including follow‑up problem resolution, root cau...