IT L3 Infrastructure Engineer

Key Responsibilities

• Act as the final escalation point for complex IT issues and critical system failures

• Perform deep-dive troubleshooting across Windows, Linux, VMware, Citrix, M365, Azure AD, SQL, and DevOps environments

• Lead root cause analysis (RCA) for high-impact incidents, implementing long-term solutions

• Optimise and troubleshoot enterprise mobility (Ivanti Neurons, UEM, UMS, iPads, tablets)

• Mentor and support L1/L2 engineers, sharing expertise and best practices

• Manage and optimise Windows Server (2016, 2019, 2022), Linux, Active Directory, Exchange (2016/2019/Online), and SharePoint (2016/Online)

• Oversee and enhance virtualization platforms (VMware ESX, vCenter, Citrix XenApp/XenDesktop, Netscaler, RSA, FSLogix)

• Architect and maintain backup & disaster re...