It Helpdesk Technician

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus operations. This role serves as the first point of contact for employees needing technical assistance and plays a critical role in delivering responsive, professional, and solutions-focused IT support across multiple locations.What You Will Do - Provide Tier 1 technical support for desktops, laptops, printers, mobile devices, Microsoft 365 applications, and basic network connectivity issues;
troubleshoot hardware, software, and user access concerns both onsite and remotely - Support Microsoft 365 services including Outlook, Teams, SharePoint Online, OneDrive, and Office applications;
assist with password resets, MFA enrollment, account unlocks, mailbox access, and collaboration tools within Microsoft Entra ID and Active Directory environments - Respond to support reques...